A Please note that response times may vary depending on the number of inquiries we are currently receiving. We respond to inquiries in the order they are received, so we appreciate your patience.

If you haven't received a response, please check the following:
・The email address you entered is correct
・Your email settings allow messages from "@alchemiastory.jp"
・You received an automated reply

If you received the automated reply but have not received a response from support, your email provider may be restricting or blocking our messages.
In that case, please contact us again using a different email address. We recommend using free email addresses, such as Gmail.

Also, please use the in-app contact form instead of replying directly when contacting us again.
We apologize for the inconvenience and appreciate your cooperation.

A We perform maintenance regularly to keep the game running smoothly.
Please note that you cannot log in during maintenance.

We may also perform emergency maintenance due to unexpected issues.

A Your device may become hot while playing the game.
To reduce heat, avoid playing while charging your device. Charging it beforehand may help keep it cooler during gameplay.

A Online games use a lot of data, which causes the battery to drain quickly.
Using Wi-Fi instead of mobile data may help reduce battery consumption.