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FAQ

Asobimo Account

QAbout Asobimo Account

A This account system lets you register an email address and password separately from your regular login method, allowing you to access your game data on another device.
We recommend registering an Asobimo Account to help protect your data if your device is lost, damaged, or replaced.

*If you use multiple accounts, you must register a separate email address for each account.
*Your registered email address and password will be used only for this account system and for no other purpose.

QHow to register an Asobimo Account

A 1. Tap "MENU" in the top-left corner of the screen.

2. Select "Asobimo Account".

2. To create a new Asobimo Account, select "Register".

4. Enter your email address and password (enter the password twice), then select "Register".

Email Address
- Please enter a valid email address that you can access.
- We recommend using a web-based email address such as Gmail.

Password
- Please avoid simple or easily guessed passwords such as "111111", "abcde", or "abc123".
- Use only standard letters (A–Z, a–z) and numbers (0–9).
- Your password must include at least one letter and one number.

5. A verification email will be sent to the email address you entered.
Access the URL in the email to complete your Asobimo Account registration.

QHow to log in to your Asobimo Account

A 1. Tap "MENU" in the top-left corner of the screen.

2. Select "Asobimo Account".

3. Select “Login.”

4. Enter the email address and password you used to register your Asobimo Account, then select "Login".

*If you check "Save input info", your email address and password will be saved for next time.

5. When the message "Login complete." appears, your login is complete.
Enjoy the game!

QHow to change your email address

A 1. Tap "MENU" in the top-left corner of the screen.

2. Select "Asobimo Account".

3. Make sure you're logged in to the Asobimo Account you want to update.
Then select "Change Content".

4. Select “Change E-Mail Address.”

5. Enter your new email address and your current password, then select "Send".

Email Address
- Please enter a valid email address that you can access.
- We recommend using a web-based email address such as Gmail.

6. A confirmation email will be sent to your current (old) email address, and another email to complete the change will be sent to your new email address.
To finish the process, access the URL included in the email sent to your new email address.

7. When you access the URL and see the message "Your email address has been changed", the update is complete.

After changing your email address, please log in again.

QHow to reset your password

A 1. Tap "MENU" in the top-left corner of the screen.

2. Select "Asobimo Account".

3. Select "Change Content".

4. Select "Re-Issue Password".

5. Enter your Asobimo Account email address, then select "Send".

6. When the message "A password reset email has been sent." appears, a password reset email will be sent to the email address you entered.
Please access the URL in the email.

7. Enter your new password and press "Set".

Password
- Please avoid simple or easily guessed passwords such as "111111", "abcde", or "abc123".
- Use only standard letters (A–Z, a–z) and numbers (0–9).
- Your password must include at least one letter and one number.

8. When the message "Your password has been successfully reset." appears, your new password has been set.

After resetting your password, please log in again.

QI haven't received the verification email

A If you haven't received the verification email, please check the following:

- You may have entered your email address incorrectly.
Please check that the email address you registered is correct.

- Your email settings may be blocking the verification email.
Please make sure you can receive emails from registration@register.asobimo.com

- Your email provider may be blocking the verification email.
Please contact your email service provider to confirm that emails from registration@register.asobimo.com are not being blocked.

QAsobimo Account FAQ

A

Is there a fee for registering and using an Asobimo Account?
You can register and use an Asobimo Account for free.
I forgot my email address.
Access the game data associated with the Asobimo Account and contact the customer support.
*If we cannot verify your information, we may not be able to assist you.

Please note that our investigation does not guarantee the recovery of your character data. Be sure not to forget the email address you registered.

I forgot my password.
You can reset your password. Please refer to "How to Reset Your Password" for more details.
What should I do if my device becomes unusable before registering for an Asobimo Account?
Please contact the support of the game you are playing.
I registered my Asobimo Account with the wrong email address. What should I do?
▼ If your account registration is not completed
Until you access the URL in the registration email sent to the address you entered, your Asobimo Account remains in a temporary registration state.
If you entered the wrong email address, please do not complete the registration.
Instead, return to the Asobimo Account screen and register again using the correct email address.

▼If your account registration is already complete
If your registration has already been completed, you can change your registered email address by following the instructions in "How to Change Your Email Address".
Can I delete my registered information?
Currently, registered information cannot be deleted.
However, it will not be used for any purpose other than the Asobimo Account system.
I haven't received any emails.
If you are not receiving emails, please check the following:

◆The email address you entered may be incorrect.
Please check the email address you entered and try registering again.

◆The email may have been sent to your spam or junk mail folder.
Depending on your email filter settings, the message may have been delivered to a different folder. Please check all folders in your email account.

◆Your email settings may be blocking emails from our domain.
Please check your email settings and make sure you can receive emails from the domain "register.asobimo.com".
Also, ensure that emails containing URLs are not being blocked.
Then try registering again.

◆Email delivery may be delayed.
Depending on the mail server conditions, it may take some time for the email to arrive. Please wait a while and check again later.
I can't log in.
If you are unable to log in, please check the following:

◆ An error message appears and you cannot log in.
Please refer to "If an error message appears".

◆ The game may be under maintenance.
Please check the official website of the game you are playing for maintenance announcements.

◆ The information you entered may be incorrect.
Please check that the email address and password you entered are correct, and try logging in again.

◆ Your registration may not be complete.
Your Asobimo Account registration is completed by accessing the URL in the email sent to the email address you entered.
Please note that the URL has an expiration date. If you haven't completed the registration, please refer again to "How to Register an Asobimo Account".
Can I still use my character data if I change my mobile carrier?
As long as your device is compatible, you can continue using your Asobimo Account even after changing your mobile carrier.
Please make sure to register an Asobimo Account before switching carriers.
What happens to my game data on my original device if I log in on a different device using my Asobimo Account?
Your game data will be synchronized across devices, so your progress will remain the same on both.
*You cannot play on two devices at the same time.
I have multiple game accounts. Can I register all of them to an Asobimo Account?
If you have multiple game accounts, each one must be registered to a separate Asobimo Account.
*You can't use the same email address for multiple Asobimo Accounts. Please use a different email address for each account.
I have not registered an Asobimo Account, but when I access the registration URL, it says the account is already registered.
In some cases, you may see a message saying the account is already registered, even if you have not completed the registration process.
Even if this message appears, your registration may have been completed successfully.
Please try logging in.

QIf an error message appears

A

Errorー
Code		Solution
code:001Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:002The game is currently under maintenance. Please check our official website for details.
code:003Please make sure a Google or Apple account is added to your device and synced properly.
If the issue continues, please try again in a location with a stable internet connection.
*If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
code:004Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:005The game is currently under maintenance. Please check our official website for details.
code:006Please make sure the email address and password you entered are correct.
code:007You are unable to log in due to a restriction on your account for violations of the terms of use or other reasons.
If you believe this is a mistake, please contact our customer support.
code:008You cannot log in due to platform-related restrictions on your account.
Please contact our customer support and include your game title and platform in your inquiry.
code:009Please make sure the email address you entered is correct.
*If it does not include "@" and ".", it will not be recognized as a valid email address.
code:010Please close the app, restart your device, and try registering again.
If the issue continues, please contact our customer support.
code:011Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:012Please make sure the email address and password you entered are correct.
code:013You are unable to log in due to a restriction on your account for violations of the terms of use or other reasons.
If you believe this is a mistake, please contact our customer support.
code:014You cannot log in due to platform-related restrictions on your account.
Please contact our customer support and include your game title and platform in your inquiry.
code:015Please make sure the email address you entered is correct.
*If it does not include "@" and ".", it will not be recognized as a valid email address.
code:016Please close the app, restart your device, and try registering again.
If the issue continues, please contact our customer support.
code:017Please make sure the email address you entered is correct.
*If it does not include "@" and ".", it will not be recognized as a valid email address.
code:018Please check that your password meets the requirements.
*Passwords can only contain letters and numbers.
code:019Your password must be 4–32 characters long and include at least one letter and one number.
*Passwords can only contain letters and numbers.
code:020Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:021Please close the app, restart your device, and try registering again.
If the issue continues, please contact our customer support.
code:022Possible reasons include:

・Your Asobimo Account has already been registered.
Please log in using your email address and password.
*If you have already registered an Asobimo Account in another Asobimo game, you can use the same account to log in.

・You registered an account for the game "GODGAMES" using Facebook.
Accounts registered via Facebook cannot be registered as Asobimo Accounts.
code:023You cannot register multiple Asobimo Accounts with the same email address.
Please use a different email address.
code:024The email address you entered may not be supported.
Please use a different email address.
code:025Please log in to your Asobimo Account using your registered email address and password before proceeding.
code:026You cannot register multiple Asobimo Accounts with the same email address.
Please use a different email address.
code:027You cannot register multiple Asobimo Accounts with the same email address.
Please use a different email address.
code:028Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:029Please close the app, restart your device, and try registering again.
If the issue continues, please contact our customer support.
code:030Please make sure the email address and password you entered are correct.
code:031The email we sent may have been blocked.
Please check your email settings or try using a different email address.
code:032The email address you entered may not be supported.
Please use a different email address.
code:033Please make sure your Asobimo Account registration is complete.
You can complete your registration by accessing the URL in the verification email sent to your email address.
code:034The password you entered is incorrect.
Please enter your registered password.
code:035Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:036The email address you entered is incorrect.
Please enter your registered email address.
code:037Failed to send the email. Please try again later. If the issue continues, please contact our customer support.
code:038The email address you entered may not be supported.
Please use a different email address.
code:039Please enter the same password in both fields.
code:040The email address you entered is incorrect.
Please enter your registered email address.
code:041The email address you entered is incorrect.
Please enter your registered email address.
code:042Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.
code:043Connection failed. Please try again in a location with a stable internet connection.
If you are using Wi-Fi, try disconnecting and reconnecting before trying again.
If the issue continues, please check our official website for updates.

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  • Title

    Alchemia Story

  • Distribution Platform

    App Store / Google Play /
    Steam / Windows

  • Category

    MMORPG

  • Price

    Basically play free (in-app purchases)

ASOBIMO, Inc

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