[4/11 12:00(JST) Edit]We are investigating a mistake that was found in the answers of "Alsto Quiz is Back!" event, Day 4 Question 4.
We are investigating a mistake that was found in the answers of "Alsto Quiz is Back!" event, Day 4 Question 4.
You are able to continue the Quiz by selecting " 4. Table".

Since we are currently investigating, we will update this notice as soon as it is completed.

[3/29 12:00Edit]Bug where Lancer Knight's strong weapon cannot be set.
Bug where Lancer Knight's strong weapon cannot be set.

Since we are currently investigating, we will update this notice as soon as it is completed.

[3/29 12:00Edit]Bug where the face goes black at Beauty Room..
Bug where the face goes black at Beauty Room.
The face will go back to normal after selecting the black face and changing your hair style.

Since we are currently investigating, we will update this notice as soon as it is completed.

[10/24 18:00Edit]There is a issue where some voices do not play for part 68 of "Pumpkin Panic".
There is a issue where some voices do not play for part 68 of "Pumpkin Panic".

Since we are currently investigating, we will update this notice as soon as it is completed.

[6/13 22:30Edit]About the malfunction when effect is not displayed at effect Achievement button
We have confirmed after selecting the achievement button, when you return to the field screen that the effect will not be displayed even if there are unreceived rewards.

Since we are currently investigating, we will update this notice as soon as it is completed.

[2/28 18:00Edit]An issue of players in levels 40-49 not being able to fight Area Bosses Geru Grandpa/ Kono Grandma/ Iberico/ Tebakizoku.
An issue of players in levels 40-49 not being able to fight Area Bosses Geru Grandpa/ Kono Grandma/ Iberico/ Tebakizoku.

We have completed the recovery for the malfunction.

[2/28 18:00Edit]Issue of the closet was overlapped in the cutscene in the Sub-Quest "Enchanted Closet."
We have confirmed an issue of the closet was overlapped in the cutscene in the Sub-Quest "Enchanted Closet."

We have completed the recovery for the malfunction.

[2/28 18:00Edit]Issue of the colors of stars for rarity not changing when gears are awakened.
We have confirmed an issue of colors of stars for rarity hasn't changed when the gears are awakened.

We have completed the recovery for the malfunction.

[2/14 17:30Edit]Issue regarding inoperability of characters during battle in the Valentine event area.
We have confirmed an issue where all characters in a party may become inoperable when using cooperative skills during battle at the Valentine event area.
We ask that you please be careful not to use cooperative skills in the Valentine event area until the necessary corrections are completed.
※Icons for cooperative skills will change to specialized icons when the necessary conditions are met.


We have completed the recovery for the malfunction.

[12/27 21:00Edit]Issue of not showing Escape button inside the Tower of Time.
We have confirmed an issue of not showing the Escape button in order to use Ariadne in Tower of Time.
When the Escape button is disappeared, it will show again when opening character's status display.

We have completed the recovery for the malfunction.

[11/15 16:30Edit]Issue of event "Anniversary Party!" not being able to progress under certain circumstance.
We have confirmed an issue of event "Anniversary Party!" not being able to progress under certain circumstance.
We have completed the recovery for the malfunction.

[11/15 11:00Edit]Issue of not being able to control after specific item at Market.
We have confirmed an issue of not being able to control after trading specific item at Market.
Please try the processes below if you want to let go of the item.
・Trade at Liz's Mystical Shop
・Gift to YOME

Item List

Name
OldCoins
ChocolateMaru
Seedsoflove
Seedsofardentlove
SeedsofCarillon
Giftenvelopes
Rice Bud
Katanuki
Watermelon Seed
Clam
Big Watermelon Seed
Green Apple
Ripe Apple
Illusive Golden Apple
Pumpkin
Bitter Soul
Sweet Soul
Dissappearing Soul
Invitation

We have completed the recovery for the malfunction.

[10/17 18:00Edit]Issue of YOME's hairstyle changedffect is not displayed at effect Achievement button
We have confirmed an issue when specific YOME's hairstyle (Skinhead) is changed to different one.
We will return back the hairstyle after the maintenance on October 24th.
Please note not to use Beauty Room (YOME) until the fix of this issue.

Since we are currently investigating, we will update this notice as soon as it is completed.
We have completed the recovery for the malfunction.

[10/4 12:00 Update]Malfunction regarding Party Chat
We have confirmed a malfunction when sending chat in Party Chat, sent chat is shown multiple times to the other Party members.

We are currently fixing the malfunction.
We will update further information as the fix completes.
We have completed the recovery for the malfunction.

[9/27 16:00 Update] Malfunction regarding purchasing monthly course
For those users who are using Android device and subscribed to monthly course with a Google account and used that account on different, unsubscribed device to play,
"Subscribed to monthly course" dialogue shows up as player enters tap to shop and game progress freezes.

As a tentative measure, it will be avoided by switching to different Google account to play.
We are currently fixing this malfunction and will notify as it completes.

Additionally, 1 account for monthly course for Alchemia Story can be purchased through 1 Google account.
We have completed the recovery for the malfunction.

[9/26 18:00 Update]Malfunction for skill effect time when Ocypete is used
We have confirmed malfunction of effect is continued for about 2 seconds even the buff icon disappears for Area Boss Ocypete's skill "Scales."

We are currently fixing the malfunction.
We will update further information as the fix completes.
We have completed the recovery for the malfunction.

[9/26 18:00 Update]Malfunction of displaying effects for Ocypete's skill
We have confirmed malfunction of showing different debuff effect to the player when area boss Ocypete's skill "Scales."

We are currently fixing the malfunction.
We will update further information as the fix completes.
We have completed the recovery for the malfunction.

[8/15 18:00 Update]Malfunction With Progressing Through Quest "Let's Collect Materials"
We have confirmed an issue where when accepting the quest "Let's Collect Materials" and moving the amount of progress of "Battle Master's Affection" to 1 notch, even if the enemy is defeated, the quest "Let's Collect Materials" will not progress.

If the above is occuring for you, we are making corrections so that if you defeat the Konomi and clear the quest "Battle Master's Affection", you will be able to progress through "Let's Collect Materials".

Since we are currently investigating, we will update this notice as soon as it is completed.
We have completed the recovery for the malfunction.

[9/28 17:00 Update] Malfunction of damage display while Ocypete's skill is effective
We have confirmed a malfunction of showing a damage occuring while debuff effect is activated and recovered HP with Area boss Ocypete's skill "Scale."

We are currently fixing this malfunction and will notify as it completes.

[10/3 17:30 Update] We have completed the recovery for the malfunction.

[9/28 16:30 Update] Malfunction of resuming the game from Home Point
when it is time out under specific conditions.
We have confirmed a malfunction that the game resumes from the Home Point when time out occurs and log out after visiting housing.

We are currently fixing this malfunction and will notify as it completes.

[10/3 17:30 Update] We have completed the recovery for the malfunction.

[9/26 18:00 Update]Malfunction of not showing some of items' description
We have confirmed that description of items that can be acquired from 2nd half of event "Apple Picking Festival!" is not shown.

Target items
・Apple Tree (S)
・Apple Tree (L)
・Apple Harvest Basket
・Apple Basket

We are currently corresponding, and we will update as soon as this completes.

[9/28 16:30 Update] We have completed the recovery for the malfunction.

[9/21 10:30 Update]Malfunctions of the game freezing when quest's battle starts
We have confirmed that the game itself freezes as the battle against Mark and Frank starts in main quest "Ch.62 Mamono Market."

We are currently investigating the cause of this malfunction.

[9/27 18:00 Update] We have completed the recovery for the malfunction.

[9/19 18:30 Update]Malfunctions of incomplete quests is shown in album.
We have confirmed malfunction of some incomplete quests are shown in album and able to play, under certain conditions.
Please be aware that playing the story before clearing may cause spoilers.

We are currently investigating the cause and fixing the malfunction.
We will update further information as the investigation and fix completes.

[9/20 16:40 Update] We have completed the recovery for the malfunction.

[9/19 18:30 Updatet]Malfunction of quest navi do not show correctly.
We have confirmed a malfunction quest's navi which was added on 9/19 maintenance, do not show correctly under certain conditions.

We are currently investigating the cause and fixing the malfunction.
We will update further information as the investigation and fix completes.

[9/20 16:40 Update] We have completed the recovery for the malfunction.

[9/12 18:00 Update]Malfunction of not showing the effective time when field buff is overlapped
We have confirmed malfunction of not showing the time left over extended when multiple field buff items are used at once.
When this issue occurs, please log out once and log in again, and the correct time will show up.

Since we are currently investigating, we will update this notice as soon as it is completed.

[9/19 18:00 Update] We have completed the recovery for the malfunction.

[9/12 18:00 Update]Malfunction of not being able to operate after cancelling to purchase Gems on iOS.
This malfunction only occurs with app from AppStore.
After pressing "Yes" by purchasing Gems in shop, and then cancel after the confirmation within AppStore,
we have confirmed that not being able to close the screen "Failed to purchase the Gems" although pressing "OK."
We are currently in fixing this malfunction. We will notify later as soon as recovery is completed.

Since we are currently investigating, we will update this notice as soon as it is completed.

[9/19 18:00 Update] We have completed the recovery for the malfunction.

[8/29 18:45 Update]Malfunction of color dye is not performed normally under specific conditions
We have confirmed the problem that you will not be able to dye when items are set in the same part of avatar equipment.
This issue can be avoided by removing the avatar equipment that are on the same part.

Since we are currently investigating, we will update this notice as soon as it is completed.

[9/12 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]Malfunction where weapons are displayed transparently while switching between the player and the YOME
When switching between the YOME and the player's display, after selecting weapons other than the player's equipped weapon, the equipped weapon will be displayed in transparent form.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/29 18:45 Update] We have completed the recovery for the malfunction.

[7/31 18:45 Update] Malfunction of character display when emotion "Photo Shoot" is acted under certain conditions.
We have confirmed the malfunction of character display when emotion "Photo Shoot" is acted under certain conditions.
Since we are currently investigating, we will update this notice as soon as it is completed.

[8/15 18:00 Update] We have completed the recovery for the malfunction.

[7/31 18:00 Update] Malfunction of able to battle during a knockout.
We have confirmed the malfunction that you are still able to battle when HP is 0.
Since we are currently investigating, we will update this notice as soon as it is completed.

[8/15 18:00 Update] We have completed the recovery for the malfunction.

[7/18 18:00 Update] Problem where EXP exceeds the cap
We have confirmed a problem wherein EXP earned post our excess EXP reset is still displayed as exceeding the cap.
In actuality you are not receiving this excess EXP, so we are making corrections so that the display will return to normal if you log out once and return to the game.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]About malfunction when error occurs at Menu selection, when player move to another area after using item
We have confirmed about error occuring if you move the area using "Ariadne-chan" etc. and tap menus that are left displayed.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]About malfunction when Job Change menu can not control after changing job from NPC "Kaho."
After changing job from a Job Change menu, we are currently investigating the malfunction that menu can not be controlled by tapping "change job" or "job quest" menu.
Since we are currently investigating, we will update this notice as soon as it is completed.

How to avoid this malfunction
1. Talk over to Kaho
2. Select "◇Change Job"
3. Select for the job you want.
4. Tap the yellow-colored part that appears on the right-hand of Job Change menu at Job Change Menu.
5. Re-open the Job Change Menu.
6. And "×Close" the Job Change Menu.

We apologize for taking time for recovery, but please try with the above process to avoid this malfunction.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]Malfunction of sub-gear will be partly cut off
We have confirmed the malfunction of the 5th slot in sub-gear are cut-off from the display.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]About malfunction of banner still showing up while battle.
We have confirmed the bug that the battle will be started while the shop's banner is displayed when touching the enemy symbol at the field.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]Malfunction where the effect of equipment with a set core is displayed in the status passive field.
We have confirmed with malfunction where the effects of equipment with a set core aren't occuring when equipped to the sub weapon slot, even though they are being displayed in the status passive field.
The normal function of the system is that the abilities of the core set in the equipment in the sub equipment slot are not obtained.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/1 18:00 Update] We have completed the recovery for the malfunction.

[6/13 22:30Edit]Malfunction with the response of the "Details" button
We have confirmed an malfunction where the "Details" button stops responding, while changing between the player and the YOME on the equipment details screen, until the character menu is closed.

Since we are currently investigating, we will update this notice as soon as it is completed.

[8/1 18:00 Update] We have completed the recovery for the malfunction.