This is Alchemia Story Operation Team.
We have confirmed an issue where players weren't able to get the guaranteed Mount release item from 5 Draws in the Beginner Couple Drive Gacha.
We have fixed this issue on April 20, 2021 at 14:10 (JST).
We apologize for the inconvenience at this time.

[Period the error occurred]
From April 7, 2021 (Weds) 18:00 to April 20 (Tue) 14:10 (JST)

We would like to ask users who didn't get the item in question to contact our customer support .


Contact us as follows
You can locate the contact form from Menu > System > Contact Us.
Please select "Others" category and add the following information (4 items).

[Beginner Couple Drive Gacha Issue]
[Character ID]:
[Character name]:
[YOME name]: